Returns & Exchanges
What happens if a carpet is not right for you.
Ready carpets
If you are not happy with a ready (non-custom) carpet, contact us within 7 days of delivery. It must be unused and in its original condition. Return shipping is paid by the customer unless the carpet arrived damaged or was not as described.
Custom & made-to-order carpets
Carpets woven to your size, colours or design are made only for you, so they cannot be returned or exchanged unless they differ from the approved design or specifications.
Natural variations
Handmade carpets have small variations in size (up to about 2–3%), colour between dye batches and the look of the weave. These are part of handmade craft and are not considered defects.
Refunds
Approved refunds are made to the original payment method within 7–10 working days after we receive and inspect the returned carpet.
How to start a return
Message us on WhatsApp (+91 78872 27994) or email officialawadhcarpet1@gmail.com with your order details and photos.
Questions? Message us on WhatsApp or call +91 78872 27994.